Terms of service
Last Updated: September 29, 2026
Welcome to OmariElizabeth Hair Co. These Terms of Service govern your use of our website, online store, booking links, products, hair extensions, wigs, consultations, and other services offered through or in connection with this website.
Throughout these Terms, “we,” “us,” and “our” refer to OmariElizabeth Hair Co. By accessing this website, placing an order, scheduling a service, or purchasing from us, you agree to these Terms of Service and any additional policies referenced on this website.
If you do not agree with these Terms, please do not use the website or complete a purchase.
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1. ELIGIBILITY & WEBSITE USE
You may use this website only for lawful purposes.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent information, reproduce protected website content without permission, or use our website, products, services, images, or intellectual property for unlawful or unauthorized purposes.
We reserve the right to refuse service, cancel transactions, restrict website access, or decline orders when reasonably necessary, including suspected fraud, misuse, payment disputes, policy violations, or transactions we cannot safely or appropriately fulfill.
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2. PRODUCTS & AVAILABILITY
Products offered through OmariElizabeth Hair Co. may include, but are not limited to:
Hair extensions
Ready-to-Wear wigs
Custom wigs
Hair-care and styling products
Accessories
Other professional hair-enhancement products
Product availability is not guaranteed.
Some products may be maintained in inventory, while others may be specially ordered, customized, or obtained specifically for an individual client.
We reserve the right to modify, discontinue, limit, or refuse the sale of any product at any time.
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3. PURCHASING HAIR EXTENSIONS
Extension Hair for Professional Installation
Hair extensions intended for professional installation by OmariElizabeth Hair Co. may require a completed consultation and approved extension plan before purchase.
This may apply to professional extension systems including:
Beaded Row Wefts
Tape-In Extensions
Invisible K-Tip Extensions
Hybrid Extension Installations
Your consultation allows us to determine the appropriate extension method, color, texture, length, quantity, and other specifications for your installation.
When professional matching or consultation is required, please do not independently purchase extension hair from the website before receiving your approved hair recommendation.
Purchasing hair without completing a required consultation does not guarantee that the hair will be appropriate for your desired service or that we will be able to install it.
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Extension Hair Payment
Once your extension plan has been approved, the required hair may be purchased through OmariElizabeth Hair Co.
Unless otherwise stated:
Hair is sold separately from the installation service.
The full cost of specially ordered extension hair is due before the order is submitted.
Your service retainer does not pay for or reserve extension hair.
Payment for extension hair does not replace the retainer required to secure your installation appointment.
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Extension Hair Orders
Extension hair may be selected according to specifications including color, length, texture, method, and quantity.
Once a custom or client-specific hair order has been submitted to our supplier, the order cannot be cancelled, changed, transferred to another client, or refunded, except where required by applicable law or where the product received is confirmed to be defective or materially incorrect.
Please carefully review and approve your hair selection before payment.
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Retail Extension Hair Purchases
If extension hair is specifically identified on the website as available for general retail purchase, a salon consultation may not be required.
Retail customers are responsible for confirming that the product, method, quantity, color, and specifications are appropriate for their intended use.
Purchasing extension hair independently does not guarantee eligibility for installation by OmariElizabeth Hair Co.
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4. READY-TO-WEAR WIGS
Ready-to-Wear wigs are offered according to current availability and may be purchased online or in studio when available.
Because photographs and device displays can vary, we cannot guarantee that colors displayed on a screen will appear exactly the same in person.
Clients who would like professional assistance selecting a Ready-to-Wear unit are encouraged to schedule a fitting before purchasing.
Certain Ready-to-Wear wig purchases may include a complimentary initial fitting, customization, or installation as specifically stated with the product.
Any complimentary service included with a wig purchase:
Has no cash value
Cannot be exchanged for another product or cash
Cannot be deducted from the wig price if declined
Additional customization beyond what is included may result in additional charges.
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5. CUSTOM WIG ORDERS
Custom wigs are created according to specifications approved by the client.
Depending on the order, specifications may include:
Measurements
Wig construction
Hair texture
Length
Density
Color
Lace or closure selection
Finished style
The client is responsible for providing accurate measurements and approving applicable specifications.
Full or partial payment may be required before materials are ordered or construction begins.
Once materials have been ordered or construction has begun, custom wig orders cannot be cancelled, transferred, or refunded, except as required by applicable law.
Custom orders may require additional processing and production time.
Estimated completion dates are estimates and may be affected by supplier availability, shipping delays, customization, or other circumstances outside our reasonable control.
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6. PRODUCT DESCRIPTIONS & IMAGES
We make reasonable efforts to accurately display and describe our products.
However, because many hair products involve natural-looking fibers, human hair, handmade customization, color variation, texture variation, and individual styling, minor differences may occur.
Hair color may also appear differently depending on lighting, photography, and screen settings.
Variations that are normal for the product are not necessarily considered defects.
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7. PRICING
All prices are displayed in U.S. dollars unless otherwise stated.
Prices may change without notice.
We reserve the right to correct pricing errors, inaccurate product information, promotions, or website errors.
If a material pricing error affects an order you have already submitted, we may contact you before fulfillment to provide the option to proceed at the corrected price or cancel the affected item for a refund.
Applicable taxes, shipping charges, customization charges, and other fees may be calculated separately.
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8. PAYMENT
Payment must be successfully processed before an online product order is fulfilled.
By submitting payment information, you represent that you are authorized to use the selected payment method.
We reserve the right to cancel or hold orders when additional payment verification is reasonably required.
For salon services, a 25% non-refundable retainer is required to secure an appointment unless otherwise stated.
Consultation fees are due in full at booking.
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9. ORDER PROCESSING
Order processing times and shipping times are separate.
Processing may include:
Payment verification
Supplier ordering
Product inspection
Hair preparation
Customization
Wig construction
Packaging
Processing times may vary according to the product purchased.
Custom and specially ordered products generally require additional processing time.
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10. SHIPPING
Available shipping methods, estimated delivery windows, and applicable charges will be displayed during checkout when shipping is available.
Shipping estimates begin after processing is complete.
Carrier delays, weather, holidays, incorrect addresses, supplier delays, or other circumstances outside our reasonable control may affect delivery.
Customers are responsible for providing a complete and accurate shipping address.
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s processes and policies.
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11. LOCAL PICKUP
Certain products may be eligible for studio pickup.
You will receive confirmation when your order is ready.
Please do not arrive for pickup before receiving confirmation that your order is ready.
Studio pickup does not automatically include a salon appointment, fitting, customization, or installation unless specifically included with the purchase or separately scheduled.
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12. RETURNS, EXCHANGES & FINAL-SALE ITEMS
For health, hygiene, customization, and product-integrity reasons, certain hair products may be final sale.
The following are generally non-returnable and non-refundable once applicable ordering, customization, or use has occurred:
Custom-ordered extension hair
Custom wigs
Customized wigs
Hair that has been installed, worn, altered, cut, colored, washed, chemically treated, or otherwise modified
Products specifically ordered for an individual client
Additional products may be designated Final Sale on their product pages.
For products eligible for return or exchange, the conditions and timeframe stated in our Return Policy apply.
Nothing in these Terms eliminates rights or remedies that cannot legally be waived under applicable law.
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13. DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order promptly after receiving it.
If you believe you received an incorrect, damaged, or defective item, contact us within the timeframe stated in our Return/Shipping Policy and provide:
Your order number
Description of the issue
Clear photographs or video when appropriate
Do not install, cut, color, wash, alter, or otherwise modify hair that you believe is defective or incorrect before contacting us.
Altering the product may prevent us from determining whether the original product was defective.
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14. HAIR PERFORMANCE & AFTERCARE
The lifespan and performance of extension hair and wigs vary based on factors including:
Home care
Products used
Heat exposure
Chemical processing
Installation method
Maintenance frequency
Sleeping and styling habits
Environmental exposure
No specific lifespan is guaranteed unless an express written product warranty states otherwise.
Clients receiving professional installation will be provided with appropriate maintenance and aftercare recommendations.
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15. PROFESSIONAL SERVICES
Purchasing a product does not automatically reserve or guarantee a salon appointment unless specifically stated.
Professional services must be scheduled separately through the appropriate booking process.
Certain services require a consultation before booking.
Service appointments are governed by our separate Salon & Booking Policies, including policies concerning retainers, cancellations, rescheduling, late arrivals, no-shows, and service adjustments.
[VIEW POLICIES]
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16. RIGHT TO DECLINE A SERVICE
Purchasing extension hair, a wig, or another product does not guarantee that OmariElizabeth Hair Co. will perform a requested service.
We may recommend a different method, postpone a service, or decline to perform a service when the condition of the client’s hair or scalp, product compatibility, requested technique, or another professional consideration makes the requested service inappropriate.
Where appropriate, alternative recommendations may be provided.
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17. PROMOTIONS, DISCOUNTS & CREDITS
Promotional offers are subject to the terms stated with the promotion.
Unless expressly stated otherwise, promotions:
Cannot be combined
Have no cash value
Cannot be applied retroactively
May exclude certain products or services
May expire
We reserve the right to correct or cancel promotions affected by website errors, misuse, or fraud.
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18. GIFT CARDS & STORE CREDIT
Gift cards and store credits are subject to any additional terms displayed at purchase or issuance and applicable law.
They may not be redeemed for cash except where required by law.
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19. INTELLECTUAL PROPERTY
Unless otherwise stated, website copy, branding, logos, graphics, original photography, educational materials, service descriptions, and other original content displayed on this website are owned by or licensed to OmariElizabeth Hair Co.
You may not reproduce, republish, sell, distribute, modify, or commercially use our protected content without permission.
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20. THIRD-PARTY SERVICES & LINKS
Our website may contain links to third-party platforms, including booking systems, payment providers, social-media platforms, shipping carriers, or other services.
Those third parties operate under their own terms and privacy practices.
OmariElizabeth Hair Co. is not responsible for the independent operation of third-party websites or services.
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21. PRIVACY
Information submitted through this website is handled according to our Privacy Policy.
Payment information may be processed by third-party payment providers and ecommerce platforms according to their applicable privacy and security practices.
[VIEW PRIVACY POLICY]
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22. PERSONAL INFORMATION & COMMUNICATIONS
When submitting an order, inquiry, consultation request, or appointment, you agree to provide accurate and current information.
We may use the contact information you provide to communicate with you about your order, appointment, consultation, customer-service inquiry, or other transaction.
Marketing communications are subject to applicable consent and opt-out requirements.
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23. DISCLAIMER
Results from professional hair services and hair-enhancement products vary from person to person.
Images displayed on the website may represent previous work, examples, available products, or desired aesthetic results and do not guarantee that every client will achieve an identical result.
Recommendations are based on the information available at the time of consultation or service.
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24. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, OmariElizabeth Hair Co. will not be liable for indirect, incidental, special, or consequential damages arising from use of this website, products, or services.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
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25. CHANGES TO THESE TERMS
We may update these Terms of Service periodically to reflect changes in our website, products, services, policies, or applicable requirements.
The current version will be posted on this page with an updated revision date.
Continued use of the website after an updated version is posted constitutes acceptance of the revised Terms to the extent permitted by law.
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26. GOVERNING LAW
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.
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27. CONTACT US
Questions regarding these Terms of Service may be submitted through our Contact page.
OmariElizabeth Hair Co.
Highland Village, Texas
United States
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RELATED POLICIES
Before purchasing or booking, please also review:
[SALON & BOOKING POLICIES]
[SHIPPING POLICY]
[RETURN & REFUND POLICY]
[PRIVACY POLICY]